Wall of Accomplishment
Professional certifications, accredited trainer credentials, and academic degrees earned by Ron B. Palmer.
ITIL Expert & Lifecycle Certifications
ITIL V3 Expert Certification
Highest tier ITIL V3 qualification demonstrating comprehensive lifecycle mastery.
ITIL V2 Service Manager
ITIL V2 Masters-level Service Manager credential.
ITIL V3 Service Operation
Event, Incident, Problem, Request Fulfillment & Access Management.
ITIL V3 Operational Support & Analysis (OSA)
Intermediate Capability certification in operational service support.
ITIL V2 Practitioner: Service Level & Financials (IPSR)
Advanced practitioner credential in Service Agreements and IT Financials.
ITIL V2 Practitioner: Problem & Incident Management (IPPI)
Advanced practitioner in root-cause Problem Analysis & Incident Management.
ITIL V3 Foundation
Foundation Certificate in IT Service Management (ITIL V3).
ITIL V2 Foundation
Foundation Certificate in IT Service Management (ITIL V2).
Accredited Instructor & Trainer Certifications
ITpreneurs Certified Trainer (IPSR)
Certified trainer credential for delivering accredited ITIL practitioner courses.
Service Manager In-Course Assessment
Rigorous multi-week in-course assessment completion for Service Management.
Microsoft Operations Framework (MOF) Trainer
Certified instructor for Microsoft Operations Framework methodologies.
ISO/IEC 20000 Professional Qualifications
ISO/IEC 20000 Alignment & Governance
International standard qualification for business-IT service alignment.
ISO/IEC 20000 Control & Planning
Change, configuration, and capacity planning under ISO/IEC 20000.
ISO/IEC 20000 Management & Improvement
Continual service improvement, compliance auditing, and reporting.
ISO/IEC 20000 Support & Delivery
Service delivery processes under the ISO/IEC 20000 standard.
ISO/IEC 20000 Foundation SQM
Foundational quality management credential under ISO/IEC 20000.
Systems Engineering & Academic Degrees
MCSE Windows 2000
Microsoft Certified Systems Engineer - Enterprise Directory & Infrastructure.
MCSE Windows XP & Server
Microsoft Certified Systems Engineer - Windows XP & Server Systems.
Utah State University - B.A. Business Information Systems
Bachelor of Arts in Business Information Systems.
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